Thompson Creek installed our siding, windows, and patio door
Thompson Creek installed our siding, trim, 12 windows, and a patio door about 10 yrs ago. We paid a premium since they are local and offered a lifetime warranty. The quality of their products is good. However their service is poor and such a pain that we would not use or recommend them again. We have needed damaged siding repaired a couple times, window screens replaced, and caulking. Each time we've called required a wait on hold 20-30 min. and multiple follow-up calls for service requests. It's difficult to get a response via email. They will send out someone to take photos for service, and then not follow-up or share the photos with staff responsible for the work. They will arrive with the wrong pieces. They will send someone inexperienced with siding to repair siding. They also informed us about a year ago that they no longer use the siding or door installed and the products are no longer covered by the warranty.