CU

customer

United Kingdom

Reviews

Review of Coconut Lane

Review of Crosstown


Rated 2 out of 5 stars

Great doughnuts no tower

Great, tasty doughnuts but service is poor.
We wanted a doughnut tower for our wedding because they look amazing! We needed 60 so I contacted about a quote. It took a while to get responses and at times was hard to get through but was told because of software problems.
Eventually we were happy with the quote and decided to go ahead with the order but when we started confirming the order we were quoted nearly double the amount of the original quote!? I cancelled it and decided to see if I could get it for the original quote. So instead I ordered a 5 tier tower with additional doughnuts to collect from a store nearest to me. This came in at the cost of the original quote. I arranged for a friend to collect on our wedding day. Our friend collected and received the doughnuts but no tower!
Thankfully the wedding venue was able to create a beautiful display without the tower. But it was disappointing as I had paid and ordered a 5 tier tower and not just boxes of doughnuts. But everyone enjoyed eating the delicious doughnuts!

August 5, 2024

Reply from Crosstown

Hi,

I'm very sorry to hear about your experience, particularly that the stand you ordered did not arrive on your special day.
We will reach out to you on email to start making this right,

Apologies,

David
Crosstown Customer Service Team