Terrible experience 90% of our stuff were destroyed
We chose Fusion relocation, as we were satisfied with the rate the offered, initial communication and their flexibility during our first communications.
I could say that the only positive thing is the communication with them (as they replied to all our emails in time).
They collected our stuff from Dubai at 7/3/2024, today we are at 27/6/2024 , and still our stuff (including personal items and some furniture), haven't arrived in Switzerland. Estimated time for their arrival at our apartment, at this point, would be in August (but as this changed already 3-4 times who knows????).
Unfortunately now I understand the reason for the "great" price we thought we received, as this is too much for the service that is provided.
On top of all of this, currently the company (Gosselin moving) they are in collaboration here, requests from us additional charges cause our apartment is on the 10th, and not up to the 2nd floor they offer their delivery (with an elevator existing!!!! so I guess the additional payment of 144 euro, is for the additional 10 seconds in the elevator? who knows from where else they want to make money from us)
I would advice you to choose another company, even if it is more expensive that this one.
I will post an update if and when our stuff are delivered and their condition.
Update: our stuff arrived yesterday and 90% of the was destroyed. Now let’s see if we will ever get our money back. The condition of the stuff was terrible and they left us to deal with piles of mold, affecting our health. Completely unacceptable and disappointing.