Amy

My order payment through Paypal got fouled up and there was some confusion about the items in the order as well. I reached out through chat and Alberich immediately addressed my concerns. When my machine crashed, terminating the chat, he promptly followed up with email. Even though it took more than a day to resolve everything, he kept me in the loop with excellent communication throughout. Most companies can manage to field a decent product. Very few have support that can match. xTool's support is superb. Now I just can't wait to actually receive our laser! If it is as good as the support we received, there wouldn't be enough stars to rate it as deserved.