David Lloyd-McGowan

I'm always grateful when I learn that items I buy are being delivered by DPD. They give a one hour delivery slot and ALWAYS deliver during this 60 minutes. The way DPD approaches its deliveries is in stark contrast to some couriers who provide a four hour delivery slot and are still late... In addition it's usually the same delivery agent who makes the visits to my house, so it's nice to be able to build up a bit of rapport. The 'company that has the same name as a forest in Brazil' would benefit from taking lessons from DPD.

I contacted InsureandGo, initially online, to arrange travel insurance for my mum for a Christmas shopping break to Europe. The website was easy-to-use, however the tricky part came when declaring a terminal illness. This prompted the website to ask me to call them to arrange a quote. "Cripes!", I thought, envisaging a long, tedious conversation with someone who simply reads from a script. I couldn't have been wrong. The agent who handled my call (I can't recall her name) was friendly and asked the necessary questions in a sensitive way. As I needed to obtain the answers to the questions from my mum - who lives more than 300 miles from me - I dialled mum on one phone so the agent could ask me the questions for me than to ask mum, and relay the answers to the agent. This took a little bit of time, as you'd expect. The result was the agent was able to offer a policy at a reasonable rate, taking into account mum's pre-existing conditions. The policy was paid for, and schedule etc received, in next to no time. I'll use InsurandGo for all my travel insurance needs in future.

I’ve booked with Minicabit twice so far. The website is very user-friendly, and there’s also a convenient app available. I appreciate being able to compare quotes and pay upfront before my trip. Both times, I ended up using the same cab company—they were prompt, courteous, and drove safely. I would definitely recommend Minicabit to others.