J King

United States

Reviews

Review of MobileHelp


Rated 1 out of 5 stars

I've been paying this company for 10…

I've been paying this company for 10 years since 2015 at least $40/month. I tried to cancel 4 months ago and they claimed they wouldn't unless I returned the 10 year old equipment that you know they will throw in the trash. I told my bank to put a block on them auto charging me and they still found a way around it. I've been driving around with this stupid piece of equipment for 4 months because who can remember to do that when life has 10,000 other things for you to do and I am calling them again to ask to cancel and they just want to argue over this piece of outdated technology they desperately want back. I have paid them over $4800 over the span of 10 years and they refuse to cancel it unless you return the equipment or you pay them another $350 for the piece of plastic.

August 27, 2025
Unprompted review

Review of Rently


Rated 1 out of 5 stars

What seems like a great idea for self…

What seems like a great idea for self showings of tenants so you're not constantly meeting strangers or having no shows is not disclosed during the sales call. What they don't tell you is that prospects have to PAY to get a code to view your listing. No tenants are going to pay just to look at a house. This was not disclosed to me in the sales call and only figured out during the hour training session they make you take. I have asked to cancel this months ago and they continue to charge me every month. I am having to call my bank and have them put a stop payment on it and file a fraud claim.

August 6, 2024
Unprompted review

Reply from Rently

We are incredibly sorry you had to escalate to a public review platform to get this issue resolved. Thank you for bringing this case to Team Rently's attention. Based on the details provided, our Sales and Client Success teams have been briefed and further trained to mitigate misunderstandings like this in the future.

After reviewing your account, our team is refunding the disputed amount. Your Client Advocate has reached out with a shipping label so the devices associated with your account may be returned. Please note, you have 30 days, from the time the return label is issued, to return all physical devices associated with your account. If the devices are not received, Rently will charge the appropriate restocking fee. Please review the emails sent your way on 8/8/2024 for further details.

Should you have any further questions, please reply in thread to any of the emails previously sent and CC hello@rently.com. Thank you.