My order I paid extra premium post so I received next day. Then DPd update the tracking that nasty gal has not added the post details to the order - no nmae, no address just a postcode! so it's currently stuck at their dpd Heathrow depot. I called them but only nasty gal can verify changes not the customer. Currently without parcel and no one contacts back on any social platforms. Who helps as this is unbelievable!? Customer service mute. Insta mute. Facebook mute. Email mute.
Reece Medford our service advisor has been amazing. So professional from our first meet, kept me updated throughout my service and so knowledgeable.. Thankyou Reece. I have Audi garages closer to home but I make the extra journey everytime because of the service I receive. We will be back!
July 29, 2025
Unprompted review
Reply from Sytner Group
Thank you for your glowing 5-star review of Reading Audi. We are delighted to hear that Reece Medford, our service advisor, provided you with exceptional service. Our team takes great pride in delivering professional and knowledgeable service to our customers. We are honoured that you choose to make the extra journey to our dealership, and we look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Love my knit. I got a medium and it's big but love the oversized comfy.. Need the next colour now 😬❤️
December 20, 2024
Unprompted review
Reply from Adanola
Hello,
Thank you for leaving a 5* review, we’re so pleased to hear that you love your order, and to hear such positive feedback about our quality and service.
We always strive to provide our customers with the best quality products and services, and be assured that reviews such as this will help us to continue with doing so.
I hope you enjoy the rest of your day and if you have any further questions, please don’t hesitate to get in touch with the customer care team.
If i could write zero stars I would. Fake goods sent Terrible communication Lies on emails sent Disgusting! How this company is still allowed to run is beyond a joke. DO NOT TOUCH OR WASTE YOUR MONEY PEOPLE.
Purchased a poster for my sons bday and received a completely different one - nothing like what we ordered. We have contacted customer support but not receiving a reply or solution back. Please can you help? Order number : UK1285247 I hope to recieve a reply shortly...
October 2, 2024
Unprompted review
Reply from printerval.com
Dear customer, Firstly, we deeply apologize for your unhappy shopping experience. We ensure the quality of products, in case you received a wrong/damaged item because of the faulty during the production procession, we are willing to offer you two solutions as below: 1. Send new items to your address for FREE. (Please be advised the shipping fee is optional, we appreciate it if you can support us this fee). 2. Issue a refund for the low-quality items and a 5% OFF discount code for your next purchase. Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company. Please keep the wrong/damaged item and give it to your local charities; it will go to someone who needs it. We appreciate it.
If you are unhappy with your orders, we also offer a reasonable refund or discount code to your account. Feel free to contact us and get your case corrected. We are looking forward to hearing from you. Regards, Printerval Support Team
I recently visited for my oil service and mot and was once again so happy with the service received from a great team! Waqar in particular was fantastic with his updates, customer service and professional manner. Thankyou all.
July 29, 2024
Unprompted review
Reply from Sytner Group
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience during your recent visit for an oil service and MOT. Our team at Reading Audi takes great pride in providing excellent customer service, and we are glad that Waqar stood out to you with his updates and professionalism. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
