Customer service is appalling at best
May 3, 2024
Reply from Aquatica Bath
I'm sorry to hear about the issues you faced with your Aquatica purchase. I see that you bought a True Ofuro in late 2022 and received it in April 2023. We’re now under new management and would love to understand more about your experience to see how we can help. Please reach out to us at
customerservice@aquaticagroup.com, and we’ll do our best to assist you.