Buyer beware!
Wow, really surprised by how poor this companies is in dealing with customer issues. Their phone lines are never answered, they take days to respond to queries or issues, and when they fail to deliver they stop communicating completely AND they keep your money. In my case this amounted to €334. Really surprised that a company can get away with this. Buyer beware!
Reply from Topdrinks
Dear customer,
Thank you for your review. We are deeply sorry to hear about your negative experience with our company. We understand how frustrating it is when issues are not addressed promptly, and we sincerely apologize for the delays and lack of communication you encountered.
This is certainly not the level of service we strive to provide, and we are taking your feedback very seriously. We will investigate this matter internally to ensure that similar situations do not occur in the future.
Please contact us directly with your order details so we can resolve this as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
Best regards,
Team Topdrinks