“Fresh” food 47-60 degrees on arrival
I’m giving at least one star because of the idea and concept behind it, healthy meal plans.
My mom chose nutrition for longevity for her delivered meals under her Aged and disabled waiver in Indiana. Health codes state when you send fresh food, it needs to stay at a temperature of at least 40° or less. Since she chose this company, she has consistently received meals that are too hot. I started putting a food thermometer In these meals upon arrival, and I am seeing salmon at 55°. It’s too hot! This would not be safe for a medically fragile elderly person Or anyone with a weakened immune system. I reached out via email and phone to customer service without a successful Resolution. The food is shipped in a cardboard box with a foil liner. There is one gel type ice pack in the bottom of the box that is always fully melted. The food meals are stacked on that one ice pack, so the Entrée closest to the ice pack may be close to proper temp, but 40°. it’s not enough to keep all of the food cold. I think the packaging needs reviewed and I think they may need to consider overnighting if they are going to do fresh food…. Or freeze it.
Unfortunately, we will have to change providers.