Brilliant customer service
Brilliant customer service. I got a personal WhatsApp message from Ana regarding the dispatch of my item, offering to help if I had any problems with my order, which I needed when I required an alternative size. Ana was extremely helpful, answering my message on a Sunday and organising a re-order of a new size and return on my behalf, it was like a virtual personal shopping experience that I've never had from other brands. I thought it was exceptional at a time when most brands rely on faceless communications and QR codes. Fantastic experience.