Customer Service does not exist
Bought a Tiny Lavazza machine in February 2024 and after 5 months was not working anymore. I contacted the customer support to find a solution and how to fix it. They asked me to descaler and still same issue and they asked for a video. Sent the video and no response anymore. Tried to contact them many times and no response at all. I had to buy a new one but that time to Lavazza directly. As you can imagine we are really disappointed with that company.
Reply from CoffeeClick
Thank you for alerting us to this matter. We regret hearing about the difficulties you experienced with your Lavazza A Modo Mio Tiny coffee machine.
However, it appears there may have been a misunderstanding since we haven't received any additional correspondence from you on this issue. Could you please confirm if you contacted the correct customer service?
Ensuring customer satisfaction is a top priority for us, and we are eager to help resolve this matter quickly. We apologize for any inconvenience this may have caused and appreciate your understanding.