Horrible and dangerous experience
Horrible experience! I really wish I would have read reviews before booking via Kayak.
First it took over a hour for the shuttle from the airport. Apparently they offer this service via the hotel the rental location is located in. Tried calling numerous times and no answer. Finally talked to someone who said 10 minutes, took another 40. Once we got there the car they gave us was dirty and had scratches and dings all over it. Check with your insurance company that they cover rentals. Because we were unsure we felt pressured to purchase theirs for additional $100.
As soon as my husband started driving the car he told me it didn’t feel correct. We drove for about a hour, the car definitely was in need of serious repair. It was actually endangering our lives as it would not respond when you stepped on gas, and then would surge fast.
Of course no answer on the way phone lines. We went all the back almost 1.5 hours at this point due to traffic. They really were not concerned,
and only because we insisted on a new rental, they gave us one. Also acted like it was a big favor because upgraded. The new one was fine, although also dirty and damaged. The entire 9 day trip I felt unsettled if something was to happen what would we do. I wanted to return one day early, but of course was never able to talk to anyone. When we did return it, the lady didn’t
Want to come out and inspect the car with us.
We refused to leave until they did as we didn’t want to be charged for the damage that was already there. HORRIBLE company that had no issue putting our lives in danger, never apologized either