False return policy, mediocre product
False return policy. I attempted to return an item that was too small. It still had the tags and hadn't been used, and they came up with a fake excuse to not return the money, saying it was stained. I literally took it out of the box, tried it, and put it back in. Even after sending them videos showing that it was in perfect condition, they wouldn't refund it, despite their return policy.
Reply from Pupwonders
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced.
Upon receiving the returned item, our team did notice some soil on the backpack, which unfortunately did not meet our return policy requirements. We strive to ensure that all returned items are in a condition that allows us to restock them for other customers.
We understand this might be frustrating, and we regret that this situation did not meet your expectations. Your satisfaction is important to us, and we will review our return procedures to prevent similar issues in the future.
If you have any further questions or concerns, please feel free to contact us directly.
Thank you for your understanding.