Nissen UK Limited

I dealt with Tom who was very professional and accommodating. I would recommend this company

We had a lovely time. The food, location and facilities were great.

Unfortunately, the housekeeping was extremely poor. They used dirty wet mops which stank like toilets and they used them in the bedroom as well as bathroom. The management needs to urgently review and train the staff. Bins were over flowing in the room but no one emptied them despite reporting !

Very poor customer service. The ground staff was rude (BA team not 3rd party) at Heathrow Terminal 5. I had a small laptop bad and I was forced to check in the bag (albeit for free) but this is now going to risk my business meeting in Hamburg…