United Kingdom
Review of Testshift
It’s a SCAM. You pay the money but you don’t get any cancellation despite other app providing with them. You try to log out and that is it. You will not be able to login again ever, claiming the app is under maintenance! Avoid at all cost!!!!
Review of Test Wizard
Never received any alert for a week despite their being cancellation after cancellation visible in other apps. Won't reply to your email nor phone.
Reply from Test Wizard
Hi Olga, we apologise for this - it would appear that you did not show up in our database. We have of course fully refunded you.
Review of Monzo
Have been trying to resolve my issue via chat but the customer service is replying only once every 2 days, and when replying there is always the same scripted email which asks the same questions but the minute I reply back they are gone. And so I need to wait for another day or two before I hear anything back. Unhelpful to say the least. Monzo claiming to be customer centred is ridiculous. Your competitors are doing a far better job at this!
Reply from Monzo
Hey Olga. We’re so sorry your experience with our Customer Service team hasn't been as smooth as it should have been. We really appreciate your feedback and fully take it onboard.
If you'd like to raise a complaint about this experience, please email complaints@monzo.com. They'll make sure to review everything in order to provide you our response.
You can also find out more on how to raise a complaint here: https://monzo.com/help/legal-stuff/make-complaint-web/
Review of CoverCloud
I recently had a very disappointing experience with CoverCloud. When my phone was damaged and I tried to file a claim, it was rejected on the grounds that I am not a permanent resident. This stipulation was buried in the fine print of the policy, which I overlooked when I signed up.
What makes this even more frustrating is that nowhere in the sign-up process is it clearly mentioned that only permanent residents are covered. This critical information should be prominently displayed to avoid misleading customers.
The rejection felt unfair and extremely frustrating, especially considering the premiums I had been diligently paying. It's clear that CoverCloud needs to be more transparent about such critical terms. I would caution others to read every detail of the policy to avoid similar disappointments.
Overall, my experience with CoverCloud has been negative due to this lack of transparency and the refusal to cover my claim.
Reply from CoverCloud
Dear Olga,
Thank you for taking the time to write your review and we’re sorry that you are dissatisfied with your experience with us.
Regrettably, we can only provide cover to permanent UK residents. The eligibility criteria is set out within the policy wording and also emphasised within the online sales path in bold and under a heading “Important Information.” Whilst we feel we did all we could to draw your attention to this particular condition and given that you are ineligible for cover, we feel it is appropriate to offer a full refund of the first instalment of £6.23 which was paid on 3rd June when the policy was arranged. A more detailed response including screenshots has been emailed to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
