Toby Davis

United Kingdom

Reviews

Review of Virgin Media

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. They are supposed to be a communications company, but it is impossible to speak to anyone who isn't reading of a script. The list of my grievances are to long to go into hear and I expect to get a computer generated response which tells me to call the generic numbers. I'm fed up of promised call backs that don't materialise or spending my life on hold. Just avoid them if you can, a terrible, terrible company!

October 14, 2025
Unprompted review

Reply from Virgin Media

Thanks for reaching out to us Toby and we're sorry to hear of the issues experienced with Virgin Media's services.

If you can please reach out to our team via 0345 454 1111 or 150 from a Virgin Media landline phone, we will be able to look into this issue for you.

Alternatively, we're available via Facebook, Instagram, LinkedIn or our Community Forums - virg.in/VMforums to offer our assistance on our digital platforms.

We'd be most keen to learn more about the issues experienced and work to have them resolved as swiftly as possible.

Thanks,
David

Review of Virgin Media

Rated 1 out of 5 stars

Avoid like the plague!

Awful company and absolutely shocking service. Been without broadband and TV now for over a week. One of their technicians booked a team to reconnect me and they didn't show up. When I complained to a manager they hung up on me. No clarification regarding compensation or when the problem will be sorted. The manager even said the local council will have to be involved at which point he hung up. Don't use them. I have been with them for over 20 years and regret renewing my contract. Absolute garbage company. And in answer to this they will just tell me to call them on the usual number. Awful. Avoid them.

October 1, 2025
Unprompted review

Reply from Virgin Media

Hi Toby Davis,

We do apologise that you're currently impacted by an area outage and that the estimated fix time has been pushed back. We can assure you that it's not the level of service we aim to provide.

Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.

You can read about our auto compensation scheme (https://virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods.

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Forums: https://virg.in/VMforums



Kind regards

Paul.