Postage an issue
Online birthday card ordering process was fine. Chose first class delivery 5 days before I needed it.
Card did not arrive and has not since.
Contacted Hallmark who advised me another would be sent by 24hr post.
This arrived 3 days later.
I appreciate that this may be a Royal Mail issue but if you rely on post/couriers for your business, then you have to be sure it works. Don’t think I will use them again.
September 27, 2024
Reply from Hallmark Cards UK
Hello,
Thank you for leaving a review and making us aware of this. If you could contact us with the details of your issue via email at Customersupport@hallmark.co.uk we will happily look into this for you. Please mention 'Trust Pilot' in the subject so we are able to find you faster!
Kind regards, The Hallmark Team
