Toni

I ordered BOGO earbuds on the 4th August & they arrived in early September. They are too big for my ears & caused pain after 10 mins, so I contacted customer service on 12 Sep to request refund details. From then, the timeline goes like this:
22 Sep: I recontacted asking for details on how to return items for a refund, noting I had contacted them 10 days previously with no response.
27 Sep: Received a response giving suggestions on how I may make them more comfortable (really?). Offered 30% partial refund to skip the return process, or “you’re absolutely welcome to return your order under our policy”, but no return address details or instructions given.
29 Sep: I emailed, declining 30% offer & requesting return instructions.
6 Oct: Received email from Customer Service offering 40% partial refund. “Of course, if you still prefer to move forward with the return, I’ll be more than happy to provide you with the details and guide you through the next steps.” Still no return details provided.
7 Oct: I replied, asking for the delay tactics to stop & provide me with return details.
7 Oct: Got another email – “We always aim to provide our customers with a smooth and hassle-free experience, and I truly understand how important that is to you.” “Thank you again for your time and for giving us the opportunity to make this right.” Offered 60% refund. No return details provided.
8 Oct: I replied. Getting a little frustrated now. I offered to accept 80% refund in lieu of return. Getting sick of the stuffing around & waiting, I just want it to be over.
14 Oct: Vision Beam offered 70% refund. “We genuinely value your support and understanding, and we’ll do our best to make sure you’re satisfied with the outcome.”
14 Oct: I accepted 70% refund. Not happy about it, but really, I’ve had enough.
I could not possibly recommend this company under any circumstances. This type of ‘customer service’ is abysmal. Anyone want a couple of pairs of earbuds???

The website is very easy to order from & follows a pretty standard shopfront model. However, when I clicked on the 'size guide' (an essential for any bra shopping), there were no measurements, only asking me what my current size is. Well, my current size varies depending on the brand, so that makes a mess of that. Crossing my fingers the size I entered is the one that will fit.
Please include measurement ranges for each cup & under-bust size so we know we are ordering the most appropriate size.

I have been using My Protein's protein powder and clear protein for a couple of years now &, while I don't like all the flavours I've bought, they're generally good. Macros work for what I need.
The app is good & easy to use.
I'd recommend to anyone looking for traditional protein or clear protein powders.

I love the fruity flavours available in the clear protein & especially love that it's a water mix, rather than milk.

The app is easy to use for purchase & past orders have been quick to arrive. I once returned clothing that didn't fit - the instructions to do this were easy to follow & the refund was quick.