Waiting TWO MONTHS for reimbursement for damage they caused.
On starting service I was charged $295 for the privilege of a month to month contract. This was fine. I agreed. I paid $295. On Go-Forth Pest Control's FIRST VISIT, one of the two specialists they sent, stepped on a recessed light in my attic damaging the drywall ceiling in the room below. I DISCOVERED THIS AFTER THE SPECIALISTS LEFT. Neither of them informed me they'd done this. I can only assume that they hoped I wouldn't notice long enough for them to deny responsibility. I called Go-Forth Pest Control hours after their visit. After the expected apologies and such, I was told that the specialist who'd visited would be calling me for details on how this would be handled. Odd... But I waited for a call. I was called and eventually informed that I would need to find someone to make the repair and I'd be reimbursed by Go-Forth Pest Control. Instead of insisting that they contract and pay for the repair, I did as they asked, expecting a quick resolution. This was foolish. I had the work done and sent the invoice as requested, then I waited... Weeks passed. Specialists came back for another monthly service, but my check hasn't come. Another few weeks passed and I called their office to find out WHY I'd not received my check. Particularly since they made sure to charge me on the 1st of every month without fail, for service. I was assured that the check had been sent. More than a week passed, again... No check. I called again and was told the check was mailed out on May 3rd. This. Was... Odd... Because I'd been assured BEFORE May 3rd that my check has been mailed. Clearly someone LIED. I spoke to the same manager that I'd been transferred to the previous week, Brittney Martin. She told me that as she'd said, the check was mailed out last week... From 1 state away... I've now paid $295 + 2 monthly payments of $55 + $250 to repair damage caused when Go-Forth Pest Control's specialist stepped thru my ceiling and tried to dodge responsibility for having done so.
I am waiting for my reimbursement TWO MONTHS later.
Stay away.
STAY FAR AWAY.
Reply from Go-Forth Home Services
Thank you for taking the time to share your experience, and I want to sincerely apologize for the frustration you’ve faced. This is not the level of service we aim to provide at Go-Forth Home Services, and I completely understand your disappointment. We value your trust and take full responsibility for the delay in resolving this matter.