If the order is wrong they won't replace it they'll just tell you that's what you ordered
They sent me the wrong item when I showed pictures of the item they said that's what I ordered. Email receipt i sent to them and it still said that's why I ordered and shows clear picture but what I ordered and what they sent me doesn't match they don't care. this is what i order.
Ultra Thin Shockproof Matte Case For Google Pixel 8 Series - For Pixel 8 Pro / white black
Quantity: 1
They sent me MAGSAFE CASE WITH RING FOR GOOGLE PIXEL 8 SERIES
Reply from Thepixelcase
Thank you for sharing your experience, and I sincerely apologize for the issue with your order. Receiving the wrong item is frustrating, and I regret that our team did not handle your concern to your satisfaction.
We’ve reviewed your feedback and will revisit your case to ensure we resolve this properly. Based on the details you provided, it’s clear there was a mismatch between what you ordered and what you received. This is not the level of service we aim to provide, and we’re committed to making this right.
Please email us again at support@thepixelcase.com with your order details and any supporting pictures, and we will prioritize sending you the correct item or offering an alternative resolution. Your satisfaction is extremely important to us, and we want to make this experience better for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and ensure issues like this don’t happen again.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
thepixelcase.com