Reduce payments then refuse to pay
Offered me good money then reduced the fee twice due to damage despite me stating the phone was broken and the offer outlining that. I reluctantly accepted a reduced fee then got an email saying my phone was being returned.
I queried this with the company and received an email stating they had taken a business decision to stop buying phones.
Should have honoured offers made before this decision was taken. Disgusting way to treat customers.
May 14, 2024
Unprompted review