Scammers
I purchased a 3-zits biologische komma bank in boucléstof on the 7 July which is meant to be delivered during 11 to 17 July. We received a tracking that has not been updated.. Nothing is delivered and no one is answering our emails, via the Facebook chat the customer support service says they couldn’t help and I have paid in full €540 for just to be scammed. Now i have to file a report to try and get back my money.
Reply from Sweeek
Dear Bradley,
Thank you for your message.
We have just responded to your email. Unfortunately, our reply was sent just outside the 48-hour window, for which we sincerely apologize. It is currently very busy, both on our end and with the carrier, which has unfortunately caused a delay in the delivery of your order.
However, we want to reassure you that this is absolutely not a scam. We fully understand your frustration, but we are sorry to see it described that way — we are doing our utmost to assist each customer properly and respectfully.
The carrier has been informed and is doing their best to make up for the delay as quickly as possible. You will receive an update as soon as more information is available regarding your delivery.
Thank you for your patience and understanding.
Kind regards,
Team Sweeek
