SI

Sian

United Kingdom

Reviews

Review of Mamas & Papas

Rated 1 out of 5 stars

Advisor has not been helpful at all

Advisor not been helpful at all. As a customer care adviser, she doesn’t seem to care about her customers. I’ve been waiting for a pregnancy pillow for weeks now. DHL attempted to deliver it but didn’t ring the bell even though my husband was home, they just took a photo of my door and left. Now it’s been sent back to the depot, attempting to deliver at a service point and stuck there. Jouzelle just keeps telling me my address is incorrect and which is why delivery has failed, but if that were true, how did DHL manage to reach my door and take a photo? This experience has been extremely frustrating. She said I wasn't allowed a refund due to the incorrect address but now that pillow has been returned. JOKE.

June 19, 2025
Unprompted review

Reply from Mamas & Papas

Hi, I am sorry that you haven't received your order as expected. One of our colleagues will be in touch shortly to discuss further.

Review of DUSK.com

Rated 1 out of 5 stars

Funny...I get a response from my 1 star…

Funny...I get a response from my 1 star review and not my numerous emails. I have left this with my order number. Please contact me.

June 6, 2025
Unprompted review

Reply from DUSK.com

Hello,

Thank you for taking the time to share your feedback.

We're truly sorry to hear about your delivery experience and that we’ve fallen short of the service we strive for.

This is far from the experience we expect for our customers, and I completely understand the inconvenience this delivery issue must have caused.

I can see a member of our team has since been in touch, and are doing everything possible to provide a resolution.

Your continued patience and understanding is greatly appreciated.

Many thanks,
DUSK Resolution Team

Review of DUSK.com

Rated 1 out of 5 stars

Just Painful

Just Painful.

No way to communicate with the company and simply arrange redelivery. Sent numerous emails and it really shouldn't take "3 working days" for a response. No way to contact or speak to anyone. Really doesn't seem to care or value its customer service at all.

June 6, 2025
Unprompted review

Reply from DUSK.com

Hello, 

We’re extremely sorry to hear of the negative experience you’re having with us at the moment. This is far from our usual standard and not the level of service customers would typically receive from us.

Please be assured that we're dedicated to resolving this for you as soon as possible. Unfortunately, we are unable to look into this further at the moment as there's no contact or order details on your review. 

If your query is not yet resolved, please do update your review with the details. We will look into this further as soon as we have the relevant information and hope to resolve this for you soon. 

Kind regards,
DUSK Resolution Team

Review of WeBuyAnyPhone.com

Rated 1 out of 5 stars

Originally Quoted £218 to drop down to…

Originally Quoted £218 to drop down to £30. Joke of a company. They then charge £10.75 to returned. Do NOT use them

April 30, 2024
Unprompted review

Reply from WeBuyAnyPhone.com

HI Sian

Thank you for your review.

We operate with an honesty policy here at WeBuyAnyPhone and the offers that we make are the very best we can offer for the device received.

If you would like to provide your Trade In ID, we can look into why this was amended.

Kind Regards,
Carla
WeBuyAnyPhone

Review of Gr8 Mobile

Rated 1 out of 5 stars

JOKE!

JOKE!! Huge reduction from £195 original quote. They'll now ask me for money to send back the device. They Should honour the price quote if you selected broken. Better off going with We BuyAnyPhone.

April 9, 2024
Unprompted review