Zero customer service
Ordered a Nice light but turned up missing the 3 bulbs I paid an extra £30 for. Emailed them on the delivery day 8th April and multiple times since, it’s now the 22nd so I’ve given them 2 weeks before posting this which is more than fair and still no response. Messaged on instagram and no response! No phone number to call them, pretty poor to be honest! Would never use again and would recommend to avoid! Check the other comments and response abuse, can’t respond to emails but have time to post sarcastic responses on TripAdvisor 🙄, Please deliver the bulbs or refund me my £30. *******Further to the trustpilot response you are just going to keep my £30 and not refund or deliver the bulbs? Are you serious?**********
Reply from Vintage Electrical
Hi Luke,
Sorry to hear you state you have not received the bulbs we check and pack every parcel before sending.
Mine sure to also check the 1000s reviews we have received across multiple platforms including Etsy, EBay and our website.
Shame you won’t be using our services again and hope you find quality like ours in the future when searching.
Already being a fully qualified electrician, the company was started 10 years ago to bring back this solid made to last lighting which has been neglected by almost all online lighting retailers.
Please be sure to recheck through your order.
Kind Regards
The Vintage-Electrical Team
