Diane Cipolla
United States
Reviews
Review of Anytime Mailbox
Review of Ivy Rx
Not super happy with the process
I was able to get connected and get the prescription fairly quickly. I have only been doing the treatment for a month and so I haven't really seen any notable changes. What concerns me is the process/customer service. First of all, I questioned whether I was receiving the right dose of medicine. The bottle they send it in is so big, it was a tiny bit of medicine in the bottom of the bottle. They insist it is the correct amount but I have my doubts. Furthermore, it is difficult to get the medicine out without bending needle by having to insert it in sideways due to small amt. of medicine. The pharmacy has never returned my calls for help. IVYRX customer service is not that helpful either. It took them almost 20 days to resolve my first issue and I felt like I was getting the "run around" for 19 days. Not sure I trust this company just yet but I also realize I am limited on semiglutide options so not in the best situation here.
March 20, 2024
Unprompted review
Reply from Ivy Rx
Hi Diane, thank you for taking the time to write us a review and to date still being one of our consistent customers. We have checked your correspondence with our customer support and the issue was resolved. We are consistently improving our process, services and training our customer service team to make sure we are be able to address all the needs and concerns of our patients. Let us know if there is any way we can help you. We would appreciate it if you would provide an update with your review with IVY RX, in order for us to improve better.