I was scammed for 5000 euros
Hello. I was scammed for 5000 euros. They are trying to scam me for another 300$ as a fine in order to get the money back. Before the exchange, we agreed that I would make a bank transfer from a business account to their business account, and that's what I did. Before that, I provided them with all the data about myself and my business, as it turned out they needed a transfer from some company or firm. The money was sent from my business account, my company. Now they are demanding a fine in addition to these 5000 euros, in order to return the money.
Reply from Crypocto
Hello!
All funds sent for exchange on our platform are verified. During the verification it was found that:
- the actual sender is not the one that was specified when creating the exchange;
- the amount sent in the exchange does not correspond to the amount specified in the exchange request;
- the purpose of payment was not specified as previously agreed upon when paying the invoice.
According to the AML/Refund policy of our service, which you agreed to before creating and paying for the exchange, the assets will be refunded with the deduction of the platform commission of 5%
We are not allowed to receive funds for our company from individuals account or individuals entrepreneurs account , as this exposes the company to great risks and may lead to complete closure of accounts by financial regulators.
We are forced to charge such fees as compensation for the costs of refunds and preparation of documents with lawyers and auditors .
The funds will be refunded after payment of the fine of 270 USDT, as the full amount is refunded and we cannot deduct the fee from these funds.