Short Product Lifespan and Poor Support
We purchased a Freestyle Flex pump and used it for around 10 months when our son was born, and all was well. We began to use it again when our daughter was born and it stopped working shortly thereafter. I contacted support and was told that there was no remedy for this issue, and even though the pump had only been used for about 11 months, it was out of the 1 year warranty since it was purchased so no replacement was offered.
Because we have all Medela accessories, we're now faced with the unpleasant experience of needing to buy a new Medela pump, which is essentially a disposable piece of garbage that's not made to last.
They take around 2 weeks to answer their emails and have the gall to state in their auto-reply to inbound emails that their customer service is "award winning." I'll advise all my friends and family to avoid Medela products.