Absolutely awful not even sure they are not a scam! Never sent items, told me I had not put my address correctly on my order, then still didn’t send any items! Still owe me money ir items on an order over 3 months old and awful customer service! Go somewhere else! Wish I could give NO stars
Had better experiences to be honest! Initially cost me a lot of money to get their mistakes rectified, eventually got refunded my money but certainly won’t be going back! Especially with the amount of other places I can go
Awful awful company! Part of my chain of house removal, lied and deceitful all the way through, cost me extra money, I told amounts of unhappiness and affected my relationship and I nearly lost a house sale due to them. One action was meant to take 10 days maximum, this took four months and they can’t even be bothered to answer calls or E mails! If you have no other choice for a legal firm other than Taylor’s legal it’s simple, change your plans! Can I give less than 1 star
December 5, 2023
Unprompted review
Reply from Taylors Legal
Dear Mark,
We are deeply sorry to hear about your negative experience with our services. It's truly disheartening to learn that we fell short of meeting your expectations during your house removal process. We understand the importance of transparency and communication throughout such a significant transition, and we regret any inconvenience or stress our actions may have caused you.
We take your feedback seriously and would like to investigate the issues you've raised further to understand where things went wrong in your case. We genuinely apologize for any misinformation or delays that occurred, as well as any additional costs you incurred as a result. Rest assured, we are committed to addressing these concerns internally to prevent similar issues from arising in the future.
If you would be willing to provide us with more details about your experience, we would appreciate the opportunity to rectify the situation and regain your trust. Please feel free to reach out to us directly , so we can discuss your concerns in more detail.
Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.
Adam smith was the installer for my ghost immobiliser! First class from start to finish, arrived dead early and told me when he was getting here, took less than an hour to fit it and explain it to me and will certainly use him again! In comparison to another company I had tried to use he was excellent give him a look
February 5, 2024
Unprompted review
Reply from Safe and Sound Essex
Thank you for your great review and recommendation. We appreciate it. Kind Regards Julie