Misleading and incorrect information displayed on their dashboard
This company made an error with the way that they displayed information on the dashboard as it pertains to the government credit that is afforded all residents. On their online Dashboard, in personal accounts, there was a clear indication that accounts were in credit and the dashboard stated clearly that there was no bills to pay. Without providing the public any information on this, the government credit wasn’t to apply until a later date and electric Ireland didn’t know how to handle this in their system. This resulted in accounts being both in credit and in arrears at the same time. When addressing this with them, they provided no satisfactory response, and have left my and other peoples accounts in this uncertain state, while placing the extra fees on their customers, as a result of their own blunders. I will be leaving promptly from the service: as you can see by the previous reviews here both their customer service and their platform really have no idea about how to manage a modern company and handle customer interactions.
The reason they do not bother with any of this is because they feel that they are such an established company here that they don’t actually try to win customers over. They are going to find out at some stage that things are changing and they’re going to get out performed by a company doing their job properly.
January 30, 2024
Unprompted review