Sonam xo

I’ve been using this printing company for many years across a wide range of projects – from menus and design plans to posters, stickers, greeting cards, and signage. I’ve often required quick turnarounds, custom sizing, and varying levels of complexity, and they’ve consistently delivered with speed, accuracy, and care. Their pricing is always fair, but what really sets them apart is how friendly and easy they are to work with. It’s a rare combination of reliability and genuine service – I couldn’t recommend them more highly.

I would give it zero if I could.

If you actually have a business to run, this system is entirely unfit for purpose.

It is slow, the apps do not work, the features are so limited - you can't even issue refunds to customers who aren't in store (if you have international clientelle, good luck with managing that!).

It is not built for businesses who require a system.

FAULTY PRODUCTS. FAULTY ADVICE. FAULTY SOLUTIONS. EVERYTHING IS BAD.

The time is now 3.30am and I am writing to you as a distraught client after the ordeal I have been put through by BT tonight.
I raised a service issue with yourselves at 5pm yesterday. I had my team follow all the steps and they tried to have us back up and running, they spent hours doing this – however nothing worked. We have been having intermittent issues all day.
At 10pm, when I spoke to your team again, I was told that an engineer could come anytime, maybe around 1am, so I left my home to get to the shop so that I could be here for an engineers visit.
I then call on several occasions to get further guidance, and to asks for updates between the hours of 00:00 and now.
Only now to be told (at 3am!!!!) that it is a billing issue and it could only get resolved at 8am. With no warning to us, and no notes on our file to inform the team members that I spoke to.
NOW the billing issue is something I have addresses with yourselves on a number of occasions.
LET ME BE CLEAR - WE WANT TO PAY OUR BILL.
HOWEVER, there are charges on the bill that should not be there….
1. You have charged us for a phone line that we do not have
2. You have charged us for a service that was free of charge, as a “temporary solution” for the period covering the time that BT took to install the fiber line – this was subject to many many delays.
I wrote to you on 16/10/2023 10:14 with this information; I have also relayed this to your billing team over the phone – WE HAVE YET TO BE ISSUED WITH AN UPDATED BILL.
Having just logged into my account, the incorrect bill is the only bill I can see.
The BTNet team have reassured me that we can be up and running “within the hour”.
WE HAVE LOST ~£1000 worth of business because of this, and it was something so simple that should have been resolved ages ago.
THE FOLLOWING ACTIONS ARE NEEDED IMMEDIATELY:
1. WE NEED TO BE ISSUED WITH AN ACCURATE BILL – WE CAN SETTLE THIS IMMEDIATELY UPON RECEIPT.
2. WE NEED INTERNET REINSTATED IMMEDIATELY – I CANNOT HAVE OUR SERVICE DISRUPTED ANY FURTHER. WE OPEN AT 8AM.
I will ofcourse call at 8am. However, I am writing to you for the sake of documenting the events that have taken place over the last 24 hours.