Harry Johnstone

Thank you so much for this heartfelt review Harry 💙 It means a lot to hear from one of our early team members — and even more to know that your time with Love to Swim left a lasting impact on how you teach and lead today. Supporting new teachers to grow in confidence and care for their swimmers has always been at the heart of what we do. Wishing you continued success in your own swim school — we’re proud to have been part of your journey!

— Lesley & the Love to Swim Team 🌊

Hi Harry,

Thank you so much for your fantastic 5-star review! We're thrilled to hear how highly you recommend us and that your experience with FirstFound has been so positive.

It's wonderful to know that our team has been helpful, friendly, and professional, taking the time to explain SEO in an understandable way and keeping you updated on your website's progress. Thanks for the shout-out to Liam – we'll be sure to pass on your feedback to him directly!

Thanks again for your kind words and strong recommendation. We're excited to continue supporting your online growth and helping your websites achieve even higher rankings!

Kind regards,
Andrew Dutson and the FirstFound Team

Dear Harry,

Thank you for your feedback. We're sorry to hear that your rental experience didn’t go as expected, and we understand how frustrating that must have been.

As a car rental booking agent and broker, we do not operate the rental desks or handle payments at the counter, but we do provide all of the rental provider’s terms and conditions clearly during the booking process and again in your confirmation email and voucher. This includes important details such as accepted payment methods and the requirement for the card to be in the name of the main driver. Unfortunately, most rental providers do not accept American Express and require a physical credit card in the name of the driver for the security deposit.

We also clearly state in our terms that amendments to the booking within 48 hours of collection are not possible due to restrictions imposed by the rental companies themselves.

As you've not provided your booking reference or email address, we're unable to review your individual case or check any communication you may have had with our customer support team. We’d be more than happy to look into this further for you if you can provide those details.

We truly regret that your experience led to additional costs, and while some circumstances are outside of our control, we always aim to support our customers as much as possible within the limits of the rental provider’s policies.

Stress Free Car Rental

Hi Harry,

Thank you for taking the time to leave a review.

It's very disappointing to hear about the issues you've had with us and that you feel this way. We can assure you this is not the standard of service we aim to provide.

If your contract still hasn't been cancelled, please get in contact with us using one of the following methods:

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Write: Please use the address in our Terms & Conditions: https://virg.in/legals

Regards,
Daniel

Thank you for sharing your experience! We’re glad to hear that your conversation with Chris was reassuring and informative. It’s great that he listened to your concerns and presented you with new options. We appreciate your belief in the guidance and support that Director First offers. If you need any further assistance, don't hesitate to get in touch.