Don’t order from this company!
Ordered a double mattress from Emma online, ordered it New Year’s Eve, after several emails of being told it’s in transit was told they haven’t got any in stock! So been waiting 2 weeks thinking it’s on its way to now be left without a mattress, would not recommend ordering from Emma sleep UK.
Reply from Emma Sleep UK
Dear Jordan,
We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken to ensure such incidents are not repeated.
We value your feedback, please accept our apologies.
Can I please get your complete name, order number, and email address so that I can investigate this issue for you?
Yours sincerely,
The Emma UK Team
