I ordered 4 pair of trousers the Lauro…
I ordered 4 pair of trousers the Lauro range on the 23 Dec and recieved them on the 4Dec, but unfortunately they didnt fit and where too small, so I needed to send them back for a refund.
There is no way of doing so, I tried all the various options, even emailing them, but the answer was to refraim contacting them, as they where very busy because of Black Friday.
They're answer was to refraim chasing up the "refund"and that any emails, would of been put at the bottom of theyre inbox, and to be patient.
I have yet not recieved any instructions, even tough they advertise 14 day for returns from the day of delivery, and no clear guidance on how to do so.
The customer service is practically zero, I still have the trousers waiting to be sent back with me, and no contact from Icon Amsterdam yet.
I am very disappointed from the poor customer service, and por return system, which seems to not exist, and there is no address on which to send back the items, very very frustrating and confusing.
Refraim buying from this website, there is no care no customer service at all.
Thank you
To add, I today 10Dec2024, after ICON AMSTERDAM with customer service Steven answered, I wen to Royal Mail, the same service for the income package, and they quoted me a £68.00 GBP fee to send the package back, practicaly nearly the same price of the 4 pair of trousers bought on the 23Dec!
Again, please refraim to buy from this website!!
They have only answered because of Thrust Pilot making it public, and not only, after the long winding process of printing all the return papers, you will get slapped with a currier return price that is nearly more of what the goods where initially, and you the customer have to pay!!!!
(1 star is beeing generous)
Reply from ICON.
Dear Danilo,
We sincerely apologize for the frustrating experience you've had with your order and the return process. We understand how disappointing it can be when items do not fit and when communication is lacking.
Please rest assured that we are committed to resolving this issue as quickly as possible and will ensure that you receive the necessary instructions for your return. Your feedback is important to us, and we appreciate your patience during this busy time.
Thank you for bringing this to our attention.