Graham

Superb products at competitive prices; super-fast delivery. In a word: excellent!

Mondial Relay is probably the cheapest delivery company in Europe. That may explain why they are also one of the worst. They lost my parcel for two weeks. It only arrived after I and the sender launched claims against them. This is not the first time I have had a problem with Mondial Relay. But it is the last. From now on I'm going to opt for the more expensive - but more reliable - alternatives.

Great service at an unbeatable price.

Excellent service, fast shipping and great prices. Very flexible customer service. I'd forgotten a couple of items which they were able to add last-minute; paid for them through PayPal without incurring any extra shipping costs. Highly recommended.

Up until the beginning of December I was a regular client of Vinatis. I would buy 3-4 cases of wine every couple of months. This all changed earlier this month. I had 36 bottles in my basket. It was getting late so I decided to wait till the following morning to finalise my order. But when I checked my basket the next day, I was shocked to discover that the cost had increased by just under €50. I complained to Vinatis about their dynamic pricing and canceled my order. Today I got another email from them with information about special deals. I decided to give them a second chance, despite my previous experience. Big mistake! This time I had 48 bottles in my basket. I logged into my account but before paying decided to check out another wine. You've guessed the rest. In the 3-4 minutes it had taken me to log in, check one more wine, then return to my basket, the price had increased by €42, the equivalent of 23%! So I emptied my basket, sent them another email and unsubscribed from their mailing list. I will never buy from this company again. Dynamic pricing is disgraceful and indefensible. Vinatis, you should be ashamed of yourselves.

We shoppen al meer dan 20 jaar bij Delhaize, eerst in Wezembeek-Oppem en vanaf 2017 in Ronse. Sinds het bedrijf eerder dit jaar zijn winkels afstootte en overging tot management buy-outs, gaat het gestaag bergafwaarts met de winkel in Ronse. De laatste ergernis is dat je je groenten niet meer kunt afwegen op de weegschaal bij de fruit- en groentenafdeling. In plaats daarvan moet je ze wegen aan de kassa. Als je, zoals wij, gebruik maakt van zelfscan betekent dit nu dat je je groenten en fruit uit je karretje moet halen om ze te wegen op de ENKELE weegschaal in de zelfscanzone. Daarna moet je ze apart scannen. En als er een paar mensen staan te wachten om hun aankopen af te wegen, kun je daar een tijdje mee bezig zijn. Ik kan alleen maar aannemen dat de maatregelen bedoeld zijn om de verliezen te beperken als mensen vals spelen. Voor ons is het een ramp. Zo erg zelfs, dat we besloten hebben om geen groenten en fruit meer te kopen bij Delhaize. Het is zelfs zo ver gekomen dat we er alleen nog wijn kopen, online besteld via hun “Collect”-systeem. Vaarwel Delhaize.

I had a problem when checking out: it took forever and eventually timed out. I called and was helped by Arin, who guided me through the process. Extremely helpful and reliable. Very grateful to have had such a helpful person!

Mijn bestelling kwam snel aan. Bij een derde van de door mij bestelde artikelen was de houdbaarheidsdatum echter overschreden. Toen ik dit aangaf, kreeg ik de kosten van de betreffende artikelen terug. Maar een hoop rompslomp voor mij en het bedrijf zou voorkomen zijn als er goede voorraadcontroles waren uitgevoerd.

Top service: excellent price, super-efficient and quick delivery to Belgium. What more could you want?

Although this company's products are very good, its customer service is non-existent. I placed an order for a number of items, including what is listed as Chorizo on their website. Instead I received Longaniza. Now I know that chorizo and longaniza are similar. But they are not the same. Had I known I would receive longaniza instead of the chorizo I wanted, I would not have ordered it. Furthermore the weight of the chorizo/longaniza plus one other item was considerably lower (15% & 10%) than that advertised. When I politely raised my concerns with the company saying I was not entirely satisfied, I received no response. I then tried in Spanish. Still no response. Had they bothered to reply and apologise, perhaps offering a small discount on my next order, I would have been happy. But since they had neither the decency nor courtesy to reply, I made a claim through PayPal. They found in my favour and I received a refund for the two items in question. Needless to say I will not be doing business with these people again. There are plenty of other good and reliable purveyors of jamón and embutidos who care about their clientele. ¡Adiós Spainiberico!

The hoodie I ordered in size Large turned out to be too big, so I asked to return it and exchange it for a size Medium. Spreadshirt sent me a size Medium (which is prefect, thank you!). But said there was no need to return the original one, because they wanted to simplify exchange procedures and contribute to preserving the environment. They hoped I could still use the hoodie in some way or donate it. I have donated it to a charity shop. Now that's what I call top Customer Service!

In February we booked flights to visit my sister in the US in July. In May, we decided to extend the visit by one week. Called Lufthansa Service Centre. Agreed new flights at extra cost of €15 each plus a penalty charge of €150 each: total of €330. When we arrived in the US I noticed that our new return flights had not been ticketed. Called the Service Centre, which claimed they had no record of the changes (strange, since I'd agreed they could record my call). This time they said there would no additional fee because the flights involved a changed departure time on the same day. Received an email to that effect. Less than 30 minutes later got an email from the airline asking me to contact them immediately. Which I did, only to be told that the last email had been an error. I argued that it constituted a contractual agreement in law. They wouldn't budge. Only option was to try to rearrange the flights again and argue the case with the airline later. New flights were agreed at a total extra cost of just under €1100. I recorded this call and have proof that they told me the transaction had gone through successfully. Next day: new tickets not yet issued. Called them back. They said they had no record of the call. I said that I did because I had recorded it. They then said there had been an error (so they lied about there being no record of the call). New cost was now €2150!!! I had no choice but to pay but said I'd be making a case against the airline. There is clearly a systematic problem between their Service Centre (which is in Cape Town, S Africa) and ticketing, which is in Germany. Either that, or the airline is "losing" transactions so they can charge a higher price the following day (this is not as implausible as it might sound: Lufthansa lost millions during the pilots' strike earlier in the year. What better way to offset these losses?). I raised a case against the airline, which they dismissed. I wrote to the CEO, whose assistant apologised for the errors and said my complaint would be resolved as soon as possible. 24 hours later it was again dismissed by the airline. I have opened a case against them through the European Small Claims procedure and the German Federal Ombudsman for Transport. Lufthansa should hang their heads in shame. I will never, ever fly with them or any of the other airlines in which they have a stake (Brussels Airlines, Austrian, etc). Good riddance Lufthansa!