Don

Don,

Thank you for your feedback. I’m sorry to hear about your experience. I’ve requested further information from you via the Trustpilot website so I can locate your order and investigate this matter thoroughly. Please respond at your earliest convenience so we can resolve this as quickly as possible.

Have a great day!
OnBuy Trustpilot Team

Hello,

We appreciate your feedback and apologize for any delay in your delivery. Our aim is to provide a prompt and reliable service, and we're sorry for any inconvenience caused by the delay.

Shipping times can occasionally vary due to factors such as high demand, logistics, or unforeseen circumstances. We understand the importance of receiving your order on time, and we're committed to improving our processes to prevent similar occurrences in the future.

If you have any specific concerns about your order or if there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team via the ticket system. We're here to ensure that your experience with us meets your expectations.

Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.

Best regards,
Washington Vapes