They offered a fair price for a dishwasher which has been mainly very good. However it has been faulty since I bought it. Hisense HS622E90XUK Standard Dishwasher - Stainless Steel - E Rated keeps stopping mid cycle on an F11 fault. I had it professionally plumbed in by AO engineers and keep the filter clean yet the issue continues. The dishwasher performes well and is very quiet but feel prospective buyer should be made aware of this fault
Using the Derby facility and would absolutely recommend using them to anyone. The staff are very helpful in guiding through the registration and moving in process.
Fantastic service and product. The car was delivered to me and I was driving it three days after my initial enquiry.
August 22, 2024
Unprompted review
Reply from Concept Car Credit Ltd
Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.
I ordered an advertised Sub Zero sub cover on 16th November and was promised next day delivery at the time of order. It's now 20th November and I'm still waiting, no e-mail to indicate a problem, just nothing. I'd like to review an outstanding product but obviously can't.
I've today heard from them and it seems they're actually manufacturing the item hence the delay. Not sure if it es in response to this review or not, I'm hoping not. I'll amend my rating again tomorrow if it arrives tomorrow as promised.
I bought a new column speaker system and it didn't work. The pre dispatch checklist of tests and inclusions stated that it had been tested and the modes had been run through. The item was very securely packed so the checklist can't have been completed and just ticked anyway. I've complained but they only seem to be able to deal with one message a day and are unavailable by phone I'm to l by their retail shop. The delivery was good and speedy but it didn't power up. I had a message today to try another power lead and check the fuse. Maybe Simply Sound and Lighting should ship spare power leads and a screwdriver with all products. It's just not good enough. They paid lip service to their checking before dispatch and are doing the same post sale. Very, very poor.
It was eventually sorted out but at their speed not mine. They didn't seem to understand the severity their poor service means to their customers. They were however always very polite.
November 10, 2023
Unprompted review
Reply from Simply Sound & Lighting
Thank you for taking the time to share your feedback regarding your recent purchase of a column speaker system. We deeply regret that your experience did not meet the high standards we strive to provide.
We understand your frustration with the initial malfunction of the product and the pace at which your concerns were addressed. Your feedback is invaluable in helping us improve our processes, including our pre-dispatch testing procedures and post-sale customer service response times.
Regarding the B-stock nature of the product, we aim to ensure full transparency in our online listings. We acknowledge, however, that the expectations for such products can vary, and we are sorry if this aspect contributed to your dissatisfaction.
We are relieved to know the issue was eventually resolved, but we recognize the inconvenience caused by the delay. While we always aim to resolve customer issues swiftly, in this instance, sourcing the necessary parts from our supplier took longer than anticipated. We assure you that this was done with the intent to provide a thorough and lasting solution.
