United Kingdom
Review of Hyperoptic Full Fibre Broadband
Clear communication throughout installation process.
Knowledgeable and professional installers.
Competitive pricing.
Reply from Hyperoptic Full Fibre Broadband
And an awesome broadband, which you will find out soon enough Gavin! Thanks a lot for this praise, we will make sure to showcase it to our installer team.
Review of HP Store
If I could I would give it zero stars.
I ordered a pc on 4th September last week and the order summary said ‘next day delivery’.
Foolishly, I imagined that it would be delivered the next day, as per eg Amazon.
But no, it appears it means ‘next day after we have got round to processing your order’
My order was placed 5 days ago, and apart from an email confirming the order I have heard nothing. The ‘track my order’ just says ‘processing’ so I asked for an update on 6th Sept which was ‘due within 48hrs’ but 96 hrs have passed and still nothing. The HP store chat bot is woefully over-subscribed (you are 25th in a queue). The HP store customer service number (+44 (0) 20 7660 3859) says ‘due to unforeseen circumstances we are not taking calls’. In other words no way of checking order status.
Altogether one of the worst customer experiences I have ever encountered? HP: WHAT is going on??
Review of Battery Group
Very poor customer service. No telephone support at all and emails to customer service go unanswered, at least as in my case if relates to a warranty claim.
The response below states that the telephone support is now back up and running. I have just spent 40 mins on hold and have given up.
Also Battery Group response below states that I was emailed to say that my warranty form was incomplete. I have not received such an email but have sent two follow up emails over the past week and had no reply.
Reply from Battery Group
Good morning,
Thank you for your feedback and I am sorry you feel this way. I can see you originally contacted us and we responded the same day to inform you of the terms and process of making a warranty claim with ourselves.
On the warranty email which we have sent, we state that we require a fully completed warranty form for the warranty claim to begin and without this we are unable to move forwards. We have recieved this back from, however it is incomplete. We have responded stating that we require it to be fully completed, however we have not yet recieved a response.
When you first contacted us, our phone lines were down due to being understaffed. However, this was a temporary set back and our phone lines are now up and running.
As and when you have fully completed your warranty form, please forward it on to us so your warranty claim can begin. You can email us at support@batterygroup.co.uk
Kind regards,
Battery group
