Leigh Quigley

I have been using my Signature for two years. I recently reached out with a customer service issue and I have so far found the service to be pointless, it may has well have been auto generated, and not in any way customer focused at all. It is also taking days for a reply. Actually really disappointed, won't be back and would suggest looking elsewhere as when it counts, Mysignature don't seem to care.

I was a member of this gym since (before) it opened and recently left after the management demonstrated a lack of customer service and business acumen.

I come from a fitness background after running a chain of central London gyms and yoga studios for many years. Over 10!

Although the facilities at this gym are fine, there is more often than not, nowhere safe to stretch or warm-up due to classes being run in the only place to do this. If there is not a class, then there are regularly people kick boxing and boxing in this area and I’ve have had people trip over me, more than once, while stretching. It’s so unsafe!

I have also had weights nearly dropped on me twice trying to cool down on the main gym floor as there was literally nowhere for me to go after a 10K run. So if you are bothered about warming up, cooling down, stretching. Good luck! I have mentioned this on several occasions but nothing has been done.

The toilet upstairs is often out of action (leaving 1 loo for the whole gym) and there is regularly a queue for cardio equipment when busy, which is starting to need some TLC.

My membership price has gone up, and up, and up.

Equipment added, seems to be chosen on what the lads want, not what the gym actually needs and that attitude applies to almost everything they do at Energie Brighton.

All round, there’s better in my opinion.