DI

Disappointed

United States

Reviews

Review of VR WAVE

Rated 1 out of 5 stars

I don’t have usable lenses

I don’t have usable lenses. I paid for replacement lenses September 1, I still don’t have them. I’m considering disputing the charges for both sets of lenses at this point. I’ve paid for two but don’t have lenses I can use. This is dragging on for months.

October 6, 2025

Reply from VR WAVE

Hi Heather,

We sincerely apologize for the inconvenience and the delay you’ve experienced. I completely understand how frustrating this situation must be, especially after waiting this long.

To help us resolve this as quickly as possible, please reach out to our support team at support@vr-wave.store
with your order details so we can review your case and provide an appropriate solution right away.

Thank you for your patience and understanding.


VR WAVE

Review of Upway

Rated 4 out of 5 stars

Missing manual and key parts

I asked specifically if there was a manual for the bike I ordered for my spouse. I just bought a brand new one, there is a huge manual for the bike and I’m missing parts for the future shock fork. I had no idea and no way of knowing because I didn’t get a manual and couldn’t find one online. I was told there wasn’t one. Sincerely, disappointed because I don’t know if there is anyway to correct the situation for an expensive bicycle. I didn’t save enough to make up for missing parts on a 3k bike.
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Update: Upway contacted us to correct the issue of missing parts. They were prompt and helpful. We are now in possession of the missing pieces and manuals.

September 26, 2023

Reply from Upway

Hello there!

Thank you for bringing this to our attention. I would like to start by sincerely apologizing for the inconvenience you've experienced with your recent purchase of the bike for your spouse. Your feedback is invaluable to us, and we genuinely regret that your expectations were not met.

It's disheartening to hear that you were informed there wasn't a manual for the bike, only to find out there is indeed one. This is not the level of service we aim to provide, and we acknowledge the frustration that this has caused. Fortunately, we did locate a manual online that has been shared with you via email.

Regarding the missing parts for the Future Shock fork, we are deeply sorry for this oversight. Rest assured, we are committed to resolving this issue for you promptly - our team is working diligently to source the missing components for you.

Your satisfaction is of utmost importance to us, and we are dedicated to making things right. Please allow us the opportunity to rectify this situation and ensure that your spouse's biking experience is as enjoyable as it should be.

Once again, we apologize for any inconvenience this has caused you, and we thank you for bringing this matter to our attention.

If you have any further questions or concerns, please do not hesitate to reach out to us, and we will do our best to assist you.

Thank you for choosing our products, and we look forward to making this right for you.

Sincerely,
The Upway Team