It's just a scam
I deposited too much money into my plutus account. I then found out that, they have changed the policy on transferring money out of your plutus account. You can't do it anymore, you can't even send it to a friend on PayPal. The only way you can do it, is if you close your account. This was a big problem as I have bills to pay. I had to close my account and loose all my plus.
This wasn't the only reason for cancelling, they had once again changed the arrangement, we had been moved from earning plu to plus recently. But now they had new features you could only access if you moved up to a new stacking level. Obviously this gets more expensive the higher you are already stacked. In my case I had to buy a few thousand plu. Whereas newbies only had to stack 1 plu. Plu has done nothing but decline in value, so why would I buy more? It also looked like they'd given up on plu and we're offloading it in favour of the new plus.
To top it all, in all of plutus's official forums, telegram, discord etc.. it's a instant ban if you talk about the decline in plu value. Which is hilarious as it's a key point to the business. I was banned on X for 2 posts. One was telling them I wasn't happy about a large scale outage on purchases for the 2nd time and the other was agreeing that they were fleecing long term supporters with the new business budget benefiting new customers only.
They're clearly getting a lot of bad pressure and are trying to block people from having a voice. There latest attempt is to get customers to write good comments about then for rewards which maybe illegal?
The final one was, I had a refund that went back into my plutus card after it had been closed for a few weeks. They never got in touch with me, I had to request it and it took them week over a month to sort out. This was after my nagging them a lot.