Emma

I am utterly frustrated and disappointed with the recent experience I've had with Otrium. Despite returning my entire order (I have receipts to prove this), I have only been refunded for the cheapest pair of jeans, leaving me £100 short. It is beyond exasperating that my numerous emails have gone unanswered, showcasing a shocking level of customer service. I have been totally ignored and after contacting someone on live chat last week was told to wait until the 20th to hear about the remainder of my return (which I’ve never experienced anywhere in my life!). I expect an immediate and comprehensive resolution to this matter or I will have no option but to take this further. Otrium’s inaction is nothing short of infuriating.