Need better logistic partner
We bought a height-adjustable desk on their website and didn't receive it, although the delivery tracking showed that it has been delivered. We had been waiting at home for a whole day and it was not delivered as promised according to the tracking. We wrote the email to their customer service. There was no reply. We called their number on the website and it just went to the auto-reply saying this voicemail is not available. For us it's basically like a scam. Please be careful with this provider
The follow up:
After 5 days, our neighbour living at building 23 came to us and look for the owner of the delivered product. The delivery company DPD sent the product to build 23 even though we live at 15, and it's clearly written on the shipment label... However, during these 5 days, Furniwell sent the product again, but we already got it from the first delivery. Now, Furniwell ask DHL to get the second delivery back. Don't know to say, but they are not scam.
Reply from furniwell.de
Sehr geehrte Damen und Herren
wir haben das Produkt für Sie versandt und das Logistikunternehmen hat es nicht an den Empfänger ausgeliefert. Wir werden das Logistikunternehmen bitten, diese Angelegenheit zu klären.
Wir sind ein exzellentes Einrichtungsunternehmen mit Sitz in Deutschland, und Ehrlichkeit ist die Basis für unser Kundenvertrauen. Bitte machen Sie sich keine Sorgen, wir werden Ihnen ein Ersatzpaket schicken, bis Sie das Produkt erhalten.
Unser Versprechen ist es, sicherzustellen, dass unsere Kunden zufriedenstellende Produkte erhalten, 30 Tage kostenlose Rückgabe und Umtausch, 5 Jahre lange Garantie.
Bitte kontaktieren Sie uns:
service_de@furniwell.com
Telefon: +49 1578 0532456
