Pretty much the same shocking experience as the…
Pretty much the same experience as the other recent review posted here; paid in advance and they won't honour what I paid for; misinformation when booking on a very poor website, attended a class in July which stated during booking was the start of a block hence paying in advance rather than a single lesson but after attending the class was told it was actually the end class in that block before a break for holidays, after a long break for something I had already paid out for when I didn't have to, no classes when returning in September, emailed to ask what's going on and now apparently you can't do the lessons you've paid for and you don't get your money back. Disgusting! Basically, thieves, I would avoid this is not a good company.
Reply from Love To Swim
Hi Shirin, Prior to your booking there was a banner on the website warning that our weekly lessons were suspended and that we would be running intensive short courses throughout the summer along with the dates. Once you completed your booking, an automated booking confirmation email was sent to you which itemised all the planned closure dates along with the final date of your block of lessons mid-September. The instructor also informed you on the first lesson, that it was the last lesson before the summer and when they were due to resume. Even if you missed the warning banner, the welcome email and the face-to-face conversation with the teacher provided you with an opportunity to contact us. In addition, 2 more automated emails were sent you regarding your swim lessons early Sept and by logging in to your account, the dates of your lessons would have been stated. With the amount of communication provided by us, it's unfortunate that we did not receive an email from you until after the course had finished.