SK

Steve Kelly

France

Reviews

Review of Cologne Collection

Review of StepLadder

Rated 1 out of 5 stars

I joined stepladder to save and build…

I joined stepladder to save and build credit. In my current circle 2 members have 3 hands and 1 of these people has drawn consecutively over 3 months which is really disappointing and not random in my opinion. Stepladder also does not improve credit ratings at all and does not show on any credit report what so ever. The charges are not competitive with other saving schemes. Unfortunately I will no longer use stepladder as it has no benefits, better off just opening a savings account and paying 100 in each month with no charges in my opinion. Never again !!!!!!!!!!!!!

September 7, 2023
Unprompted review

Reply from StepLadder

Hi Steve,

I'm so sorry StepLadder hasn't met your expectations, we aim to always delight our Members with our service and as you can see from the other reviews on here then we nearly always manage to do this.

I understand your disappointment that you have not been drawn yet, but the Circles are drawn at random and it really is luck of the draw who is picked by the computer. Each spot has an equal chance of being selected.

You also mentioned that you had joined Stepladder to improve your credit rating. We report monthly to Equifax - both for drawn and undrawn members. While we cannot audit Equifax’s own methodology (as it is their IP), we do understand that regular payments, and balance repayment, are positives for credit score.

I'll email you an offer to see if you're prepared to give us another try. Most of our Members love the excitement of Draw Day and report that it keeps their motivation for saving high.

Thank you for taking the time to leave a review and do look out for my email.

Kind Regards,

Sarah

Sarah Garrett - Operations & Community Manager, StepLadder