MOHAMED SAAD

Hello!

We’re sorry your experience didn’t meet your expectations.
Please share your Numero account phone number or the email linked to your account with us at customerrelations@numeroesim.com, so our team can review your issue and provide a solution as quickly as possible.

Thank you for bringing this to our attention. We look forward to resolving it.

Customer Relations Team, Numero

Hello Mohamed,

We understand your concerns and appreciate you sharing your feedback. For better clarity, we would like to provide clarification on certain points.

Regarding storage fees, the free storage period is 30 days. From the 31st day onward, storage fees of €0.50 per day per parcel apply, in accordance with our terms and conditions. After 60 days of storage, parcels are removed from your customer space.

It is important to note that shipping costs vary depending on the dimensions/weight of each parcel and the chosen carrier. Estimated dimensions depend not only on the size but also on the shape of each parcel inside.

As for shipping fees, we strongly recommend using our online calculator before proceeding with a forwarding. This tool allows you to estimate costs based on dimensions, weight, selected carrier, and destination,giving you a better understanding of the costs associated with our services.

Additionally, it's important to note that shipping fees are not included in the premium subscription.

We value your feedback and are continually seeking ways to improve our services. If you have further questions or concerns, please feel free to let us know. We are here to assist you to the best of our abilities.

Best regards,
The ColisExpat Team

Helko Mohamed,

We are genuinely sorry to hear about your negative experience with our customer service, and we appreciate you taking the time to share your feedback.

We would like to investigate the details of your interaction with our customer service team further so that we can understand the specific issues you encountered and take corrective actions. Could you please provide more information about your experience, such as the date and nature of your inquiry, and any names or reference numbers associated with your interaction? This will help us identify and address the issues you faced.

We understand the importance of effective communication and prompt resolution, and we want to assure you that we take your feedback seriously. Rest assured, we are committed to improving our customer service processes to prevent similar issues in the future.

Once we have more details, we will thoroughly review the matter and take appropriate steps to ensure a better experience for our customers. If there's anything specific you would like us to address or if you have any additional comments, please feel free to share them with us.

Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.

Best regards,
Aimee

Dear Customer,
We are very sorry you are unhappy with our product.
Our goal is to provide high-quality services to ensure that every customer has solved their issue. Based on an event that you have described, we understand the inconvenience. Your comments will be used for the betterment of our software and services to make it more user friendly.
Thanks for your feedback and I am really sorry for the inconvenience caused to you.
Best regards,
Tenorshare Support Team

Thanks for your feedback Mohamed. Our warehouse team has investigated this for us. They have received 5 packages for you from Evri. One arrived at the end of day Friday, one arrived Saturday and three arrived yesterday.

Unfortunately with Evri, none of their drivers are employees, all are paid per delivery. What this means is that Evri drivers are incentivised to mark packages as delivered that have not actually been delivered. 99% of the time they do show up in the end. This is exactly what has happened here with the exception of the Friday package, and is something we see almost every day with deliveries from this company. If you look at employee satisfaction on Glassdoor you will see Evri score 1 out of 5 stars - that translates to a workforce who are not engaged with their customers and ticking whatever they need to tick on the Evri app in order to get paid at the first opportunity.

Workforce aside, Evri offers an extremely cheap service which is great value when everything goes well. Where the difficulty arises is the tracking, which in our experience is not accurate in many cases, and in the event something goes wrong - they are so cheap there are no staff to talk to!

When we receive a package we ask for one business day to process it into your account - this is the case with every courier. If you continue to use Evri for deliveries then we just ask that you please allow some extra time to make sure we really do have the package at our facility.

We trust the 5 packages are now showing correctly in your account but please contact us again if you have further questions.

Finally, I note that you have left the same review on multiple platforms so we are providing the same answer for the benefit of other readers.