I have received many emails AI auto…
I have received many emails AI auto responder to my complaints, but my chiller has not worked for almost 2 weeks and I cannot get it replaced or even agreed that something is wrong with an actual human.
There is no number for customer service interaction
Your chat mechanism is not sufficient for a customer who can spend this kind of money for a product which appears outstanding, which is why you get two stars instead of one the Service deserves zero stars
Reply from VITAL+
Hi Steven,
This is Emily, Customer Service Manager at Vital Plus. I want to thank you for the time to share your experience - we are sorry to hear this. Unfortunately, we’re a small team, and while we don’t currently operate a live phone service just yet, our AI assistant helps us manage offline hours and collect key details so our human representatives can follow up more effectively and as quickly as possible.
We can see that our support team has now assisted you with your warranty claim, and we truly hope everything is back on track. If there’s anything else you need, please don’t hesitate to reach out to us directly, we’re here to help.
Warm regards,
Emily
Customer Service Manager
