Liz G

United Kingdom

Reviews

Review of Trustpilot

Review of Daymade

Review of :: consumer pulse :: Home

Rated 2 out of 5 stars

Poor (and frankly patronising) response from Consumer Pulse to a query.

I've been adding purchases to Consumer Pulse for some years.
My husband and I are avid readers and book collectors. For some reason the "Entertainment" category, under which books apparently fit, has been removed.
Given that that category is pretty much the main one we respond to we were disappointed and asked Consumer Pulse why this had happened. To say that their response was patronising is a serious understatement.
When I tried to email a response to their email my email bounced. Hmmm... perhaps Consumer Pules isn't able to deal with people who ask pertinent questions.

December 13, 2024
Unprompted review

Reply from :: consumer pulse :: Home

Thank you for sharing your feedback with us. We sincerely apologise for any frustration or disappointment caused by our response and the removal of the "Entertainment" category.

We understand how important this category is to you, especially as avid readers and book collectors. Our decision to discontinue this category was not made lightly, and we regret any inconvenience it has caused.

We also apologise for the issues you encountered when trying to respond to our email. This is not the experience we want for our valued members, and we are looking into this matter to prevent it from happening again.

Please note that this was a business decision, and our customer service team does not have additional information to share regarding the reasons behind it. If you have any other questions or need further assistance, please feel free to reach out.

Review of Firefly Car Rental

Rated 4 out of 5 stars

Ease of booking.

Ease of booking.
Helpful staff member.
Great car - easy to drive.

Not so good: returning car after office in car park closed. Please ensure hirers are aware that green form must be left in the car BEFORE keys are dropped into collection box!
Luckily I read the sign in the window but not everyone will do that:-)

July 4, 2023
Unprompted review