Difficult to get Customerservice
I reached out to their customer service and finally after about a week they responded. My concern is that the fragrance causes my eyes to burn and irritate. Their solution was to just send a different scent which is OK but does not smell good as the one I originally ordered, I asked for the ability to return the item since it was causing a medical issue with eye irritation, but the only solution they gave was to send a different scent which still cause eye irritation so I’m really not impressed with the Customerservice at this company
Reply from VINEVIDA
We understand your frustration with the fragrance causing eye irritation. We appreciate you reaching out to our customer service team and are sorry for the delay in their response. We value your feedback and will work to improve our response times. We're glad they were able to offer a different scent, but we understand that it may not be as appealing as the original. We're committed to providing a positive customer experience and will take your feedback into consideration for future product development.
