Thomas

A couple of months ago I tried to book the Simply Japan tour with Explore. It was a nightmare getting a few important questions answered before we could proceed. Multiple times we were told "we will check with the travel guides on the ground". After three times being told the same thing regarding the same question we just gave up. No one ever got back to us. This company has a low Trust score and as others have noted their customer service is quite bad and they appear to just not care!

I like Denon's avr's in terms of features and ease of use BUT their quality is really supect and their customer support is really bad and would get 1 star. I've got a 10 month old receiver that went out and after 5 weeks came back from repair and blew up again after I plugged in my speakers. I had a person come out and inspect all my wiring and speakers as well as running multiple tests and everything was ok. To prove my point to Denon I went out and bought another new receiver and it worked just fine. I tried escalating my case to no avail. They refused to replace the unit and promised me a new repair and ship label. Over 3 days nothing. I called and the rep told me he saw nothing in the system for the request, then said he found it but for some reason it was not processed. I had to demand to talk to a supervisor which at first was told was not possible but with a continued effort I was finally transferred. The supervisor said he did not know why my second repair request had not been approved yet but committed (like other failed attempts) I would have a label by end of the day. We will see!!!!! Should not be this difficult.
UPDATE: I never heard back as promised but after 3 weeks of waiting and many calls I finally got my label.